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What is business mail and how do I start?

A practical, plain-language guide to the shortest route, the right screen, and what to know before continuing.

From guide to action

Open business mail

This opens the relevant work screen. You may be asked to sign in; no change is saved automatically.

Business mail

Business mail gives the company one place to read and send work email without mixing it with a personal inbox. Use it when customer conversations, documents, or follow-ups should remain visible to the people responsible for them.

First step: open My business → Mail (/admin/mail), select the active website, and follow the connection status shown there. A manager may need to enable the Mail/Documents capability before the destination appears.

When mail is switched off, no mailbox is created and the destination stays unavailable; existing messages are not silently deleted. If the screen is empty after activation, confirm the active website and the connected mailbox before sending anything. Replies and delivery status only appear after a real provider connection succeeds.

You can simply ask Up

Up answers using this guide, suggests the next step, and leads to the relevant screen.