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How to Contact Support?

A practical, plain-language guide to the shortest route, the right screen, and what to know before continuing.

From guide to action

Open account support

This opens the relevant work screen. You may be asked to sign in; no change is saved automatically.

Contacting Support

Support Channels

ChannelDetails
WhatsAppThe fastest way — Click here
Emailsupport@builditup.io
In-System RequestHelp and Support button in the dashboard

When to Contact Us?

  • A bug you can't solve
  • A question not answered by the knowledge base
  • Request to activate a module (Marketing, Tasks, AI Assistant)
  • New feature request or abuse report

What to Include?

  1. 1Screenshot of the issue
  2. 2What you tried and what happened
  3. 3Browser and device — Chrome/Safari, desktop/phone
💡 Tip: The more details you provide — the faster we can resolve it.

You can simply ask Up

Up answers using this guide, suggests the next step, and leads to the relevant screen.