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Frequently Asked Questions and Quick Solutions

A practical, plain-language guide to the shortest route, the right screen, and what to know before continuing.

From guide to action

Open help in my account

This opens the relevant work screen. You may be asked to sign in; no change is saved automatically.

Frequently Asked Questions

Website Not Updating After Saving

  • Changes go live within seconds
  • If not visible — perform a full browser refresh: Ctrl+Shift+R (Mac: Cmd+Shift+R)

Image Not Loading

  1. 1Ensure the file is up to 10MB
  2. 2Try a different format (JPG / PNG / WebP)
  3. 3Re-upload

Unable to Log In

  1. 1Verify your email is correct
  2. 2Try "Forgot Password"
  3. 3Check that your browser isn't blocking Cookies

Website Form Not Submitting

  1. 1Ensure all required fields are filled
  2. 2Check your internet connection
  3. 3Try a different browser

AI Connection (ChatGPT/Claude) Not Working

  1. 1Ensure you've pasted the exact MCP address from the "Connect AI" page
  2. 2For ChatGPT — ensure Authentication is set to OAuth
  3. 3For Genspark — ensure server type is StreamableHttp (not SSE) and the token is in the Authorization header
  4. 4Disconnect and reconnect from the "Connect AI" page

Smart Assistant Not Responding

  1. 1Check for available credits (displayed in the editor's toolbar)
  2. 2Refresh the page
  3. 3"How-to" questions are answered from the knowledge base without using credits

How to Delete a Site?

On Home, open the ⋮ menu on the website card and select Move to recycle bin. You can restore it from the recycle bin for 30 days.

💡 Tip: Before contacting support — try a full refresh (Ctrl+Shift+R). This resolves a surprising number of issues.

You can simply ask Up

Up answers using this guide, suggests the next step, and leads to the relevant screen.