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How do customers book an appointment?

A practical, plain-language guide to the shortest route, the right screen, and what to know before continuing.

From guide to action

Open Bookings

This opens the relevant work screen. You may be asked to sign in; no change is saved automatically.

Bookings

Bookings let a customer choose an available time from the options the business has configured. Use the module when appointments have a clear duration, working hours, and a person who should receive and handle each request.

First step: open My business → Bookings (/admin/bookings), select the correct website, and verify availability, duration, contact details, and the notification destination before sharing a booking link.

When the module is off, customers cannot create new bookings through the website. When no availability is configured, the calendar correctly shows no selectable time instead of inventing one. A booking notification goes only to the verified destination defined for that website; confirm the saved booking and notification receipt before relying on the flow.

You can simply ask Up

Up answers using this guide, suggests the next step, and leads to the relevant screen.